Olaf 'Rhialto' Seibert (rhialto) wrote,
Olaf 'Rhialto' Seibert

Open hardware is fun while it lasts

It seemed so much fun, an open hardware computer, designed by the famous Bunnie and xobs. Even with an FPGA.
After paying a year ago, I received my package in march, after months and months of anticipation.
Of course, customs screwed me over on the 21% VAT to be paid on import. Since the dollar had become more expensive in the mean time, they made me pay import duties over a significantly higher number of Euros than I had actually paid almost a year earlier.
The machine had to be assembled a bit, but after doing that... it crashed almost every time within 10 seconds of turning it on. One time it worked for an hour, until I looked at it wrong...
I mailed with the customer service of Crowd Supply (the crowd funding company) and after some to-and-fro they sent a package with a replacement motherboard, having determined that it was likely there were some bad cold-solder points. Unfortunately, they sent it in such a way that the customs wanted another pile of money from me (EUR 107 to be approximate). Clearly I didn't accept that. I mailed (for the nth time) that Crowd Supply should do something about this, somehow. But they never did. And after 3 weeks, the replacement package was sent back automatically.
So now I have shipped the whole thing back. And I'll be trying to get refunds, both from Crowd Supply and the customs. I fear that trying the latter is like trying to squeeze blood out of a stone..

But at least I have strawberries with whipped cream today :-)

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